Refund Policy

The Loot Lounge sells clearly defined digital products: VIP memberships (monthly subscriptions with listed perks) and in-game items and services redeemable with TLL Coins. Every product's contents are described on its store page before you buy. Because digital goods are delivered immediately and cannot be returned, all purchases are final and non-refundable, with the specific exceptions below.

Open a support ticket on the Site and we will refund or correct:

• Duplicate charges — you were charged more than once for the same purchase due to a technical or billing error.
• Failed delivery we cannot fix — a purchased item or service could not be delivered because of a permanent technical fault on our side. (Our delivery system automatically reverses the associated coins when a delivery fails; if that didn't happen, tell us and we will fix it.)
• Unauthorized payments — a payment made from your account without your authorization, reported to us promptly.
• Billing errors — you were charged an incorrect amount.
• Product not as described — what was delivered materially differs from the store page description at the time of purchase.

We review every request individually and reserve the right to grant a refund, a coin credit, or an equivalent correction at our discretion in other extenuating circumstances.

• Purchases where the item or service was delivered as described.
• TLL Coins that have been spent/redeemed in the Vault.
• Purchases affected by server wipes, game updates, mod changes, rebalancing, or the closure of the Server (see Terms of Service §5.5).
• VIP membership periods already started. You can cancel a VIP membership at any time; benefits continue to the end of the paid period, and no prorated refunds are given.
• Items, coins, or benefits forfeited due to a ban or suspension for violating the Terms of Service.
• "Change of mind" after an item or service has been delivered.

The Server runs a survival game: characters die, items are lost, vehicles break, raids happen, and occasional game or mod bugs occur. In-game losses after successful delivery are part of the game and are not refundable events. That said, when a verified server-side bug destroys something you purchased, open a ticket — our staff can review server logs and will usually restore or replace what was lost, as a courtesy, at our discretion.

Please contact us before disputing a charge — we resolve genuine billing problems quickly. Chargebacks filed without contacting us are treated as Terms-of-Service violations and may result in account suspension and forfeiture of purchases while the dispute is investigated (see Terms §9).

Open a support ticket on the Site within 14 days of the charge, with the email address on the purchase, your SteamID or player name, the approximate date/time, and a description of the problem. We aim to respond within a few days; approved refunds are returned to the original payment method by our payment processor and may take 5–10 business days to appear.