FAQ & Support

Find answers fast in the FAQ below. Can't find what you need? Open a support ticket and our staff will get back to you. We don't provide support on Discord — tickets keep your issue tracked and resolved quickly.

Frequently Asked Questions

Getting Started

The Vault & Deliveries

VIP & Billing

Leaderboard & Stats

Troubleshooting Commands

Account

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FAQ & Support

Frequently Asked Questions

Getting Started

How do I link my Steam account?

How do I join the 7 Days to Die server?

How often does the server restart?

What are TLL Coins and how do I earn them?

The Vault & Deliveries

How do Vault deliveries work?

My order says pending — where is my stuff?

What happens if a delivery fails?

VIP & Billing

What do I get with VIP?

How do I upgrade my VIP tier?

How do I cancel my VIP subscription?

I paid but didn't get my VIP perks — what do I do?

How do multiple home points and favorites work?

Can I get a refund?

Leaderboard & Stats

How often do my stats update?

My kills/deaths look wrong — can this be fixed?

What is a Death Wipe?

Troubleshooting Commands

/FETCH — bring your vehicles and drone to you

/BAG — get back to your death backpack

/WIPEME — clear stuck quest items

/RESETDRONE — delete a stuck or lost drone

/VIPTRADER — summon your private VIP trader (VIP only)

These commands didn't fix my problem — what now?

Account

How do I change my username or avatar?

How do I link my Discord account?

I forgot my password — how do I reset it?

Still need help?